This is a company that seems to realize the generally low level of esteem that is assigned to home warranty agreements. They open with a disclaimer about how their company is distinct because it seeks to fix all the weakness inherent in the home warranty process. The pitfalls are many and the benefits few. However, while Rightway acknowledges that most home warranty companies are less than open about their limitations and conditions, they still do not include the actual terms of their agreement on their website. Most companies tend to misdirect the potential customer with the very specific lists of appliances and systems that their warranties cover and Rightway is definitely one of those companies.
The Specificity of the Terms
Most home warranty contracts are quite specific about which systems and appliances they cover. The vagueness of the actual contract with regard to limitations and conditions is the real reason that people are disenchanted with home warranty agreements. Any new individual homeowner who read the service agreement realizes that the contract has more exceptions, conditions and limitations than it actually has coverage for appliances breaking down or major home system failures. The number of other contracts and details to absorb at a closing make it very unlikely that the details of the home warranty that are only available in the very legal-ese service agreement will even be reviewed before purchase.
Availability of Services
The quality of service seems to vary radically across systems, since the quality of their service providers seems vary dramatically based on your geographic location. Reading the customer ratings of these services across companies make it obvious that where you are matters considerably as to the value of their service. Some places have great providers, others are terrible. It’s worthwhile to look for customer reviews based in your location to get a better idea of how service is in your area.